Privacy Policy for Aquarius on the Beach

Effective Date: 1st July 2024

Aquarius on the Beach ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you stay at our property or use our services.

1. Collection of Personal Information
We may collect personal information that is necessary for our business operations, including: Identity Information: Full name, date of birth, address, phone number, email address, and photo identification (e.g., driver’s licence or passport). Booking and Stay Information: Check-in/check-out dates, room preferences, payment details, and any communications with us. Health or Special Needs Information: Where relevant (e.g., accessibility requirements). Website or Wi-Fi Use: IP address, browser type, and usage data when you access our website or Wi-Fi. Security Surveillance: CCTV footage may be collected in common areas of the motel for safety and security purposes.

2. How We Collect Information
We may collect personal information through: Reservation forms or online booking platforms Direct communication (phone, email, or in-person) CCTV and access control systems Use of our website or Wi-Fi network

3. Use of Personal Information
We use your personal information to: Process and manage your booking and stay Communicate with you regarding your reservation or stay Ensure the safety and security of our guests and staff Meet legal and regulatory obligations Improve our services and understand guest preferences Provide offers or marketing materials (with your consent)

4. Disclosure of Personal Information
We may disclose your information to: Third-party service providers: Including payment processors, IT support, and housekeeping services Government authorities or law enforcement: When required by law Insurance providers or legal representatives: In the event of an incident or claim Marketing providers: Only if you have consented to receive promotional materials

5. Overseas Disclosure
We generally do not disclose your personal information outside Australia. If international disclosure is necessary, we will take reasonable steps to ensure that the overseas recipient complies with the APPs.

6. Data Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored securely in both electronic and physical formats.

7. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or outdated. To do so, please contact us using the details below.

8. Contact Us
For privacy-related inquiries or concerns, please contact: Aquarius on the Beach 75 The Strand Townsville, Queensland, 4810, Australia Phone: +61 7 4422 0838 Email: [email protected]
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9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website and available at reception.