Welcome to Aquarius on the Beach - Townsville
Management and staff at the Aquarius hope that you will have a pleasant stay while visiting Townsville. We look forward to meeting your needs and ensuring that your stay is comfortable and enjoyable.
This information has been provided as a courtesy to assist you with information and choices both within the hotel and in the surrounding local areas. Information is subject to change without notice.
For any information that you have been unable to find on this website resource, please call the front office Reception desk. Our local staff will be pleased to offer you whatever assistance they can.
This information has been provided as a courtesy to assist you with information and choices both within the hotel and in the surrounding local areas. Information is subject to change without notice.
For any information that you have been unable to find on this website resource, please call the front office Reception desk. Our local staff will be pleased to offer you whatever assistance they can.
Important Information
AIR-CONDITIONING
All rooms at the Aquarius on the Beach are air-conditioned. Individual split system air-conditioning that allows for individual remote control in each room. The remote control is located on the wall adjacent to the bathroom. PLEASE TURN YOUR AIR-CONDITIONER OFF IF YOUR BALCONY DOOR IS OPEN. Townsville’s high humidity may allow condensation to form in rooms if the air-conditioning remains turned on while the balcony door is open, thus allowing moist air into the room. Your Air-conditioner operates best between 22 - 26 degrees Celsius. Temperature settings below 22 may cause the Air-conditioner to ice-up and malfunction.
CHECK OUT TIME
Check-out time at the Aquarius on the Beach is 10.00am.
Should you require an extension of check-out time please contact Reception to see availability.
Should you require an extension of check-out time please contact Reception to see availability.
CUTLERY
Cutlery is provided in the room for your convenience. Please ensure all cutlery items remain in the room.
ELECTRICITY
The standard Electricity current in Australia is 240 volt 50 Hz.
DRY CLEANING
The Hotel dry cleaning service operates Monday – Friday. Laundry bags can be found in the desk drawer in your room, or contact Reception.Please leave your dry-cleaning bags at Reception before 8.30am to ensure same day pick up and return. (Approx. 4.30pm)
FIRE ALARMS
In the event of a fire alarm please refer to the Guest Fire Safety Precautions located on the back of the main entrance door to your room. PLEASE REMAIN CALM AT ALL TIMES. Please also listen carefully to the integrated Public Address (PA) system for announcements regarding fire alarm status. You will be advised if there is a need to evacuate.
Hair Dryers
Hair dryers are located in the bathroom for your convenience. Use caution when using electrical appliances near sources of water.
WIRELESS INTERNET/WI-FI
Limited Free Wireless Internet is available throughout the hotel. Check the card in your room or call at Reception for details.
IRON/BOARD
An iron and ironing board are located in your wardrobe.
KEYS
Reception hours are between: 7.00am – 7.00pm Monday – Friday (subject to change without notice), 8.00am – 6.00pm on weekends and 9.00am - 5.00pm on Public Holidays.
If you are going out please take your key with you. This is important for afterhours where a callout fee is charged if you forgot your key.
If you are going out please take your key with you. This is important for afterhours where a callout fee is charged if you forgot your key.
LOCK- OUTS
A Fee will apply for accidental lock outs after Reception has closed. (Minimum $50).
LOST PROPERTY
In the interest of confidentiality, you will not be contacted by the Aquarius on the beach should belongings be left behind. If you believe you have left items behind at the Aquarius on the Beach, please contact us immediately. Every effort will be made to locate your belongings; however no liability will be accepted by the hotel in the event of loss or damage. The hotel will hold lost property for up to one month after which timed it may be disposed. Postal return of lost property can be arranged at your expense – C.O.D.
MAINTENANCE
From time to time things will breakdown or will be in need of repair. Should anything in your room or in the hotel grounds require attention, please notify Reception immediately and we will endeavour to remedy the fault as soon as possible.
MESSAGES
Messages left for guests will be delivered to your room wherever possible, left at Reception or sent via SMS to the mobile phone contact given on registration. Please check at Reception daily if you are expecting mail or messages.
MICROWAVE OVEN
Do not operate while empty! Heating: Remove metal grill. Enter desired heating time. Select Power Level. Press “INSTANT COOK/START” pad. An audible tone should be heard when pressing control pad correctly. Please note: The type of microwave oven may vary from room to room. Please use these instructions as a guide only
NON-SMOKING
The Aquarius on the Beach has a “Non-Smoking” policy for all rooms. Smoking is not permitted on balconies. Smoking in rooms will incur a minimum $100 charge each day. If the smell of cigarettes permeates your room on departure you may be billed to launder all soft furnishings (approx $400). There is a designated smoking area available in the carpark. Please consider other guests when smoking in all areas.
REFRIGERATOR
The temperature of the refrigerator in your room may be adjusted by rotating the dial on the inside of the refrigerator. The higher the number, the cooler the refrigerator temperature.
ROOM CLEANING
Rooms are serviced daily unless you are on a non serviced or weekly service rate. Daily service means removal of rubbish, a quick clean up of the main room and bathroom & clean towels (unless you have left them on the rack). Our housekeeping staff prioritise our arriving guest rooms first which means your daily service may take place a little later in the day. Please advise Reception if another time is preferable and we will endeavour to accommodate your request wherever possible. Towels and amenities are also available from Reception when showing room key.
Housekeeping will not enter or service your room when your “Do Not Disturb” sign is displayed. In the interest of the environment towels that have been hung up will not be replaced. Leave towels, etc in the bath or shower if you would like them replaced with fresh ones during service. Extra Towels are available at $3.00 each.
Sheets are usually changed every 3 days for longer stays, unless you are on a weekly or non-serviced rate. Extra linen charges may apply for more frequent changes. Weekly services due on weekends will be done either on Mondays or Fridays.
Housekeeping will not enter or service your room when your “Do Not Disturb” sign is displayed. In the interest of the environment towels that have been hung up will not be replaced. Leave towels, etc in the bath or shower if you would like them replaced with fresh ones during service. Extra Towels are available at $3.00 each.
Sheets are usually changed every 3 days for longer stays, unless you are on a weekly or non-serviced rate. Extra linen charges may apply for more frequent changes. Weekly services due on weekends will be done either on Mondays or Fridays.
RUBBISH
An industrial bin is located to the left as you leave the rear doors of the building. We appreciate your assistance in keeping your room clean. Unreasonable amounts of rubbish left in rooms on departure may incur an extra housekeeping charge. If you have smelly food waste like Durian or prawns we would be grateful you take it to the industrial bin.
EXTRA BEDS
All rooms have a Queen bed, however extra beds are available by request for $30 per night. Extra beds can include a single bed, sofa bed or rollaway bed.
TELEVISION
The Television in your room comes with a remote control for your convenience. Please do not adjust any of the preset settings of your television. There are a variety of Television types throughout the hotel and controls may therefore vary from room to room. Some remotes may have a Netflix button, however please note we do not supply Netflix. If you experience any problems with your television please contact Reception – During Reception Hours. We plan to install streaming services before end of the year.
Television Stations
Television Stations
- COMMERCIAL TELEVISION
ABC1, ABC2, ABC3, ABC News (Commercial Free)
7, 7TWO, 7Mate, 7Flix, TVSN, Racing.com (7 Network)
NINE, WIN, NINE HD, GEM, GO, LIFE, WIN HD, ONE, ELEVEN, GOLD, ASPIRE TV (Nine Network)
SBS, SBS HD, SBS 2, Food Network, NITV (Multicultural)
TOWELS
Your room will be provided with 1 towel per person. Max 3. Extra Towels are available from Reception at $3.00 each.
WAKE-UP CALLS
Please contact Reception to arrange your programmed wake-up reminder call.
Guest & Hotel Services
ALCOHOL
A small selection of Alcohol may be purchased from Reception between the hours of 10:00am and 7:00pm (6pm on weekend and 5pm on most public holidays). Please make sure to provide your room key so alcohol can be allocated directly to your room account. Alcohol can only be sold to rooms in the Aquarius letting pool. Alcohol can not be sold to private rooms or AirBNB rooms outsite of our letting pool due to alcohol licensing.
BABYSITTER
Sitters 4 Kids Phone: 0434814102. From $25 per hour. www.sitters4kids.com
BREAKFAST
C Bar Restaurant is located on the Gregory Street Headland. Opens 6am daily. Show your room key for a 10% discount.
Watermark Restaurant is located right next door. Opens 7am daily.
Watermark Restaurant is located right next door. Opens 7am daily.
LAUNDRY
The hotel’s laundry is located on the 1st Floor of the building. coin operated machines require the following:
Washing machines: 2 x $2.00 coins per load.
Dryers: 2 x $2.00 coins per load.
Soap Powder available at Reception: $1.00/pk
Washing machines: 2 x $2.00 coins per load.
Dryers: 2 x $2.00 coins per load.
Soap Powder available at Reception: $1.00/pk
MAIL/POSTAGE
Mail may be left at Reception for weekday postage. Guest Mail received at the Aquarius will be available from Reception. If you are expecting mail please check regularly with Reception.
MONEY EXCHANGE
Your nearest centers for currency exchange are Jupiter’s casino or any of the Major banks located in the Townsville CBD. The Aquarius on the Beach is unable to accept currency other than Australian Dollars or $AUD Traveller’s cheques.
FACSIMILE (FAXES)
Fax no longer in service.
PHOTOCOPYING & PRINTING
Available at Reception – 0.30¢ per page black & white, $1.00 per page colour.
SAFETY DEPOSIT BOXES
Dual-key operated safety deposit boxes for small personal effects are available and housed at Reception. There is no fee for the deposit boxes although a charge may apply in the event of lost keys.
SECRETARIAL SERVICES
The front office staff will be happy to assist you with faxing and photocopying. Please ask at Reception for costs and availability of other services you may request.
TOURIST INFORMATION
A wide range of tourist information and brochures is available from the “Local Attractions” display located near Reception on the ground floor. For additional information please ask any of our friendly Reception staff.
Hotel Facilities & Common Area
ACCESSIBLE RESTROOM
The ground floor restroom has been designed with elderly and disabled people in mind. The restroom is spacious for ease of access for wheelchairs and features appropriately located handrails for transfer support. Hand basin and hand dryers are also located at accessible heights.
CAR PARKING
Limited off-street car parking is available at the side and rear of the building. There are no designated car parks and parking is on a first-in basis, we cannot reserve parking. For security reasons the Mitchell Street entrance at the rear of the building is locked between the hours of 11.00pm and 5.00am. Access to the hotel carpark during these times is through the Strand entrance only. If the car park is full, other options for parking are to the rear of the Hotel in Mitchell Street or on the Oceanfront side of the Hotel on The Strand.
POOL
The swimming pool is located at the front of the building, on the ground level. It is fully tiled and 12M long.
Pool Hours: 6.00am - 9.00pm. Glass containers of any kind are not permitted in the pool area. Alcohol & smoking is not permitted in the pool area.
Pool Towels: Pool Towels are available for hire from Reception for $3.00 per towel.
Pool Hours: 6.00am - 9.00pm. Glass containers of any kind are not permitted in the pool area. Alcohol & smoking is not permitted in the pool area.
Pool Towels: Pool Towels are available for hire from Reception for $3.00 per towel.
RECEPTION
Reception hours are between: 7am – 7pm Monday – Friday || 8am – 6pm weekends || 9am - 5pm on Public Holidays. (subject to change without notice)
TAXI PHONE
FREE Taxi ordering device is located on the Reception Desk. Or call 13CABS on 132 227 or Black & White Cabs on 133 222.
Transportation
AIRLINES
TOWNSVILLE AIRPORT
Townsville airport is approximately 7.5 kilometers from the hotel. www.townsvilleairport.com.au
AIRPORT SHUTTLE
Phone Townsville Shuttle Services on 0478 160 036 or book online https://shuttletsv.com.au/book-now
CAR HIRE
Several Rental Car Agencies are listed below. For further information see your Yellow pages or the “Local Attractions” board near Reception on the ground floor.
Avis Car Rentals Townsville Airport Terminal Phone 4725 6522
Budget 251 Ingham Road Garbutt. Phone 4725 2344
Hertz & Thrifty Car Rental Airport Terminal. Phone 4775 4821
SixT Car Hire Corner Ingham Road & Meenan St. Garbutt. Phone 4725 4600
Avis Car Rentals Townsville Airport Terminal Phone 4725 6522
Budget 251 Ingham Road Garbutt. Phone 4725 2344
Hertz & Thrifty Car Rental Airport Terminal. Phone 4775 4821
SixT Car Hire Corner Ingham Road & Meenan St. Garbutt. Phone 4725 4600
TAXI PHONE
FREE Taxi ordering device is located on the Reception Desk.
Or call 13cabs 132 227 or Black & White Cabs 133 222.
Or call 13cabs 132 227 or Black & White Cabs 133 222.
Local Services & Attractions
CASINO
The Ville Hotel & Casino Phone 4722 2333. Dress standards apply.
Gaming area is open between the hours of: Sunday – Thursday: 10.00am - 2.00am. Friday – Saturday: Open 24 Hours.
Gaming area is open between the hours of: Sunday – Thursday: 10.00am - 2.00am. Friday – Saturday: Open 24 Hours.
CHEMISTS/PHARMACY
- Star Discount Chemists
Coles Shopping Centre 39 Eyre Street North Ward
Open 7 days 8am – 8pm
Phone 4721 2211 - Belgian Gardens Pharmacy
47 Bundock Street Belgian Gardens
Mon – Fri: 8.30am – 5.30pm, Sat: 9.00am - 12.30pm
Phone 4771 5565 - Friendlies Chemist Flinders Mall
Townsville city Flinders Mall, Townsville City
Mon – Fri: 8.45am – 5.00pm, Sat: 8:30am – 4.00pm, Sun: 9:00am – 4.00pm
Phone 4771 2571
CHURCHES
Some of the churches in the vicinity of the Aquarius on the Beach, service times are listed below.
- Sacred Heart Cathedral (Catholic) Phone 4725 5888 270 Stanley Street. Sunday 10.00am
- St James Cathedral (Anglican) Phone 4771 2247 155 Denham Street. Sunday 7.00am Early Mass, 9.00am Family mass, 5.30pm Said Mass
- Uniting Church of Australia Phone 4771 2584 73 Wills Street. Sunday 9.00am Family Service.
CINEMAS
There are currently 3 main cinema centres in the Townsville/Thuringowa area. The cinema located closest to the Aquarius is Event Cinemas in Sturt Street Townsville City.
DOCTORS/PHYSICIANS
- Health and Wellbeing North Ward: 34 Gregory Street, North Ward. Monday-Friday 8am-5pm & Saturday 8.30am-2pm. Phone 4772 4144
- Northtown Medical Centre: Shop V/280 Flinders Street, Townsville. Monday-Friday 8am-5pm. Phone 4720 8100
- GP Super Clinic: 87 Charters Towers Road, Hyde Park. Monday-Friday from 8am & weekends from 9am. Closing times vary. Phone 4753 0888
- House Call Doctor: Phone 135 566 or www.housecalldoctor.com.au
- Townsville University Hospital Emergency: 100 Angus Smith Drive, Douglas. Phone 4796 1111
- Mater Emergency Department: 21/37 Fulham Road, Pimlico. Phone 4727 4000
GROCERY STORES
Coles Shopping Centre Eyre Street, North Ward
Foodworks Corner Landsborough & Warburton Streets
Woolworths Corner of Sturt & Stokes Street,Townsville City
Foodworks Corner Landsborough & Warburton Streets
Woolworths Corner of Sturt & Stokes Street,Townsville City
HAIRDRESSERS
There are numerous hairdressers in Townsville. Details of most can be found in the yellow pages. Two salons in close proximity to the Aquarius on the Beach are as follows:
MARKETS
Townsville has 2 main market venues featuring a diverse range of cottage industries, handcraft, fruit & vegetables, plant stalls and much, much more.
- Cotters Markets
Sunday mornings from 8.30am - 1.00pm.
Flinders Street between Denham & Stokes Street and extending into Flinders Square - The Strand Night Markets
First Friday of the month from May to December at the Strand Park from 5.00pm – 9.30pm
July Market will be held on the 2nd Friday of the month to coincide with the V8 Supercar Event
NIGHT CLUBS
Townsville’s nightclubs precinct is located on Flinders Street East.
PARKS & GARDENS
Townsville’s tropical gardens are well worth a relaxing stroll and large grassy areas ideal for barbecues and picnics.
Queens Gardens, North Ward. Located very close to the Aquarius on the Beach, Queens Gardens feature some fantastic Flora varieties, walk ways, feature fountains and natural mazes and is a very popular picnic spot.
Soroptimist Park, Rowes Bay. A short drive or long walk from the Aquarius. Located on the beachfront just North of the Aquarius, toward Pallarenda. Excellent playground equipment for children of all ages. Bike, roller- blade and walking tracks surround the park. Pond and Barbecue facilities.
Palmetum, Douglas. Huge collection of tropical flora specialising in palm varieties with some excellent walks through rain forest-like surrounds.
Queens Gardens, North Ward. Located very close to the Aquarius on the Beach, Queens Gardens feature some fantastic Flora varieties, walk ways, feature fountains and natural mazes and is a very popular picnic spot.
Soroptimist Park, Rowes Bay. A short drive or long walk from the Aquarius. Located on the beachfront just North of the Aquarius, toward Pallarenda. Excellent playground equipment for children of all ages. Bike, roller- blade and walking tracks surround the park. Pond and Barbecue facilities.
Palmetum, Douglas. Huge collection of tropical flora specialising in palm varieties with some excellent walks through rain forest-like surrounds.
RESTAURANTS & BARS
- C-Bar - Gregory Street Headlands, The Strand. Open 7 Days, 6am–3pm & 5.30pm-Late. Phone 4724 0333
- Longboard Bar & Grill - Gregory Street Headlands, The Strand. Open 7 days, 11am-10pm (close 9pm Sunday). Phone 4724 1234
- Watermark, The Strand (next door). Open 7 Days, 7am–Late. Phone 4724 4281
There are a wide range of other restaurants and bars situated along The Strand and in the Gregory Street areas. Another restaurant precinct can be found in Palmer Street on the city’s Southside.
SHOPPING CENTRES
- Castletown Shopping Centre
Fashion, Chain Stores, Beauty, Accessories, Food, Music, Newsagent, Pharmacies
Corner Kings Road & Woolcock Streets, Hyde Park. Phone 4772 1699 - Stockland Plaza
310 – 330 Ross River Road, Aitkenvale. Phone 4779 6033 - Willows Shopping Centre
Corner Thuringowa Drive & Herveys Range Road, Kirwan. Phone 4773 6333
Extra Information
CYCLONE
Tropical cyclones can occur in this region between about December and April. In the event of a tropical cyclone, information notices will placed at Reception. If the cyclone is likely to impact the Townsville area updated information will be delivered over the Public Address system. Listen to your radio and please heed all warnings given by authorities and hotel staff. If you decide to leave the area make your decision early as travel out of the area may be limited or unable to travel due to the weather and road conditions.
MARINE STINGERS
Marine Stingers are in our tropical waters between October and April. Although most marine stingers cause discomfort the “Box Jellyfish” is considered the most severe. During the stinger season a stinger resistant net is usually in place along the Strand and is easily identified as a White floating enclosure. If a sting occurs DO NOT RUB. POUR LIBERALLY WITH VINEGAR. Be prepared to give respiratory resuscitation and call the ambulance “000”.
POWER FAILURE
In the event of a power failure Aquarius on the Beach has its own diesel-powered generator and power should be restored within minutes. During power failures emergency lighting in the corridors and foyer will automatically switch on.
Frequently Asked Questions
HOW OLD IS THE BUILDING?
Work began building on the then Travelodge Hotel in 1966 and was completed in 1972 becoming Townsville’s tallest building at that time. The Hotel was later bought by the Ambassador motel chain. Despite this hotel trading very well in its own right, the Ambassador group went into receivership around 1990.
McDonald industries, a property developer, bought the site including the Hideaway motel (now redeveloped as the Watermark) and strata titled the complex for sale as individual allotments. In 1993 the hotel was reborn as the “Aquarius On The Beach”.
McDonald industries, a property developer, bought the site including the Hideaway motel (now redeveloped as the Watermark) and strata titled the complex for sale as individual allotments. In 1993 the hotel was reborn as the “Aquarius On The Beach”.
SOME ROOMS ARE DIFFERENT TO OTHERS
The Aquarius on the Beach is a “Strata-titled” complex, meaning that all units are individually owned. Because of the individual ownership, many rooms may have some unique features installed by the owners that differ from other units. While different in styling, most rooms at the Aquarius on the Beach are 32 SQM except for corner units that are 36SQM. Some rooms have adjoining doors ideal for families and groups.
Several rooms in standard Bayview are currently overdue for renovation. We are working with the owners to get these up to standard as soon as possible.
During your visits with us if you find a particular room that is to more your liking, please let us know on your next visit and we will do our best to meet your request.
Several rooms in standard Bayview are currently overdue for renovation. We are working with the owners to get these up to standard as soon as possible.
During your visits with us if you find a particular room that is to more your liking, please let us know on your next visit and we will do our best to meet your request.
MY TV ISN’T WORKING
- Check the power is ON at the source. Your TV will usually have an indicator light to show it is on standby.
- If the standby light is on, try using the controls on the TV. You may have flat batteries in the remote.
- Check that all circuit breakers are in the up position. Located in your sliding wardrobe.
- Contact Reception if you continue to have difficulty. Dial 9.
I CAN’T GET DIGITAL STATIONS
If the TV is not showing picture or sound, press the source button & make sure it is on Digital TV & not HDMI or Radio. You can also try to retune the TV by going into the settings. Please contact Reception if you continue to have difficulty with TV reception.
NO SMOKING
The Aquarius on the Beach has a “Non-Smoking” policy for all rooms. Smoking is not permitted on balconies. Smoking in rooms will incur a minimum $100 charge each day. If the smell of cigarettes permeates your room on departure you may be billed to launder all soft furnishings (approx $400). There is a designated smoking area available in the carpark. Please consider other guests when smoking in all areas.
Question 5
MY KETTLE DOESN’T WORK
- Make sure the kettle is plugged in and turned on at the wall.
- Most of the kettles are cordless and require a switch to be turned on to start. Usually on the handle or near the base.
- Contact Reception if you continue to have difficulty.
I HAVE NO OR LIMITED POWER ON IN THE ROOM
- If you don’t appear to be getting power to your TV or the lights above your TV try the tips at “My TV isn’t working” above.
- If your lights aren’t working try turning on some of the other light switches as some rooms have a dual switch for some lights.
- Check that all circuit breakers are in the up position. Located in your sliding wardrobe.
- Contact Reception if you continue to have difficulty.
I HAVE ANTS IN MY ROOM
Small sugar ants are common in the tropics and can be especially prevalent just before heavy rain is expected.
- Assist us in controlling ants by ensuring that kitchen benches are free of uncovered food and food scraps.
- Ensure all food containers are well sealed.
- If you find ants in your room please contact Reception. Dial 9.
